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Noticeboard

TRIAL OF NEW APPOINTMENT & TELEPHONE TRIAGE SYSTEM

Dear patients, Please be advised we have started to trial a new appointment structure and telephone triage system:  with phone lines open from 08:10 hours in the morning from Monday to Thursday and from 08:30 hours on Fridays. 

OTHER INFORMATION

If you are over 40 years old and have not had a Blood Pressure check within the last 5 years, please book an appointment with our healthcare assistant. 

Minor Injury Units are based at Camborne/ Redruth Hospital and Helston Community Hospital.

Camborne/Redruth Community Hospital has a Minor injuries and Illness Service.  It is open from 8am to 10pm,  seven days a week, including bank holidays. You do not need to book an appointment  to use the the Minor Injuries and Illness Service and parking is free.

There are x-ray facilities available at Camborne/Redruth Hospital.  To access the x-ray service you will need to be referred by your doctor who will provide you with a signed x-ray appointment card and advise you to telephone the x-ray department to book an appointment for your x-ray.  Appointments can be booked between 9am to 8pm, Monday to Friday; and noon to 6pm Saturday, Sunday and bank holidays. 

The West Cornwall Urgent Care Centre based at West Cornwall Hospital in Penzance offers Doctor cover 24 hours a day, 7 days a week  and treats the following conditions:

1. Minor Burns, scalds and injuries.

2. Simple fractures (legs, arms, ankles and wrists). 3. Cuts which require stitching.

4. Chest and urinary infections.

5. Minor falls.

Call NHS 111 for non-emergency health advice (click 'Call 111' blue triangle at the bottom of the page) 

or in case of an emergency 999

Thank you for your patience and understanding.

Out of Hours
Call 'NHS 111' on 111.

Appointments
The practice strives to meet the needs of all patients. All consultations are by appointment. We offer a mix of appointments, some bookable two weeks in advance, some available 48 hours and 24 hours in advance and we also have appointments available on the day.

We also offer an Improved Access Extended Hours Service especially for patients who are unable to attend during our normal surgery opening times.  Appointments with a Doctor, Health Care Assistant or Practice Nurse are available on Saturday mornings at Connor Downs by rota.  All Saturday appointments must be booked in advance by telephone or in person during our normal opening hours.

Home Visits
Where possible please try to come to the surgery. If you know you are going to need a visit please telephone in the morning. You will be asked to give a short explanation of the problem so that the doctor can be notified and decide how urgent your request is.

Blue_Locked_FolderConfidentiality

The practice complies with data protection and access to medical records legislation.  Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department.  This requires your consent.
  • When we have a duty of care to others e.g. in child protection cases, anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. diabetes care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs.  These staff members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information 

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public.  All requests for such information should be made to the practice manager.

Access to Records 

You have the right to request access to view or obtain copies of the information the practice holds about you and to have it amended, if it is factually inaccurate.

Your request must be in writing and we have one month to respond.

If you want to see information from another provider e.g. a hospital, you should write to them directly.

Should you have any concerns about how your information is managed at the practice, please contact the Practice Manager.

 
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