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Noticeboard

Coronavirus COVID-19: In line with national guidance the surgery is no longer accepting requests for face-to-face consultation without a prior on the day telephone call with a clinician. Please phone to book a telephone call. 

TRIAL OF NEW APPOINTMENT & TELEPHONE TRIAGE SYSTEM

Dear patients, Please be advised we have started to trial a new appointment structure and telephone triage system:  with phone lines open from 08:10 hours in the morning from Monday to Thursday and from 08:30 hours on Fridays. 

OTHER INFORMATION

If you are over 40 years old and have not had a Blood Pressure check within the last 5 years, please book an appointment with our healthcare assistant. 

Minor Injury Units are based at Camborne/ Redruth Hospital and Helston Community Hospital.

Camborne/Redruth Community Hospital has a Minor injuries and Illness Service.  It is open from 8am to 10pm,  seven days a week, including bank holidays. You do not need to book an appointment  to use the the Minor Injuries and Illness Service and parking is free.

There are x-ray facilities available at Camborne/Redruth Hospital.  To access the x-ray service you will need to be referred by your doctor who will provide you with a signed x-ray appointment card and advise you to telephone the x-ray department to book an appointment for your x-ray.  Appointments can be booked between 9am to 8pm, Monday to Friday; and noon to 6pm Saturday, Sunday and bank holidays. 

The West Cornwall Urgent Care Centre based at West Cornwall Hospital in Penzance offers Doctor cover 24 hours a day, 7 days a week  and treats the following conditions:

1. Minor Burns, scalds and injuries.

2. Simple fractures (legs, arms, ankles and wrists). 3. Cuts which require stitching.

4. Chest and urinary infections.

5. Minor falls.

Call NHS 111 for non-emergency health advice (click 'Call 111' blue triangle at the bottom of the page) 

or in case of an emergency 999

Thank you for your patience and understanding.

Out of Hours
Call 'NHS 111' on 111.

Appointments
The practice strives to meet the needs of all patients. All consultations are by appointment. We offer a mix of appointments, some bookable two weeks in advance, some available 48 hours and 24 hours in advance and we also have appointments available on the day.

We also offer an Improved Access Extended Hours Service especially for patients who are unable to attend during our normal surgery opening times.  Appointments with a Doctor, Health Care Assistant or Practice Nurse are available on Saturday mornings at Connor Downs by rota.  All Saturday appointments must be booked in advance by telephone or in person during our normal opening hours.

Home Visits
Where possible please try to come to the surgery. If you know you are going to need a visit please telephone in the morning. You will be asked to give a short explanation of the problem so that the doctor can be notified and decide how urgent your request is.

Latest News

Website Update 
Website revamp is in discussion with the provider and the PPG. 

GP Training Practice 
We have just received approval to become a GP Training Practice.
Dr.Adam Ellery who joins us as a Partner from 1st April 2018 will be training GP Registrars at Connor Downs Surgery.

Clinical Research Update 
The relocation of Mounts Bay Medical Ltd Clinical Research Hub to Connor Downs Surgery from 1st April 2018 will mean an increase in Clinical Reasearch Trials for our patients. 


Coronavirus (COVID-19)

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Check online at gov.uk and at nhs.uk for advice on  COVID-19 information before attending the practice.


NHS/GOVT. VULNERABLE PEOPLE LETTER

PLEASE BE ADVISED: IF YOU HAVE NOT RECEIED A LETTER, YOU HAVE NOT YET BEEN IDENTIFIED AS 'VULNERABLE' HOWEER THIS MAY CHANGE IN THE COMING WEEKS.

IF YOU HAVE COVID-19 SYMPTONS AND REQUIRE A SICK NOTE TO GIVE TO YOUR EMPLOYER,  YOU CAN FOLLOW THE LINK BELOW:

Get an isolation note


GOV.UK

click here for: latest information and advice

NHS

Click here for: NHS Coronavirus Overview


PRESCRIPTIONS INFORMATION:

Due to Covid-19 Outbreak; resulting in high influx Of Prescription Requests.

Please allow 5 working days for prescription to be processed.

Click here for furthermore information


RCHT CORONAVIRUS UPDATES


REFERRAL INFORMATION

Given the recent communications regarding the CCG’s decision to suspend routine referrals for 3 months, the RMS has been instructed to return any routine referrals received from today (25/03/20)

REFERRALS: FURTHERMORE INFORMATION

RCHT Changes to routine planned appointments and operations


February 2020 Friends and Family Results

"How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?"

 

 

Month

Total Count

Extremely Likely

Likely

Neither Likely nor Unlikely

Unlikely

Extremely Unlikely

Don't Know

Feb 2020 SMS

31

27

1

1

0

2

0

Feb 2020 Total

31

27

1

1

0

2

0

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
 
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