Noticeboard

Coronavirus COVID-19: In line with national guidance the surgery is no longer accepting requests for face-to-face consultation without a prior on the day telephone call with a clinician. Please phone to book a telephone call. 

TRIAL OF NEW APPOINTMENT & TELEPHONE TRIAGE SYSTEM

Dear patients, Please be advised we have started to trial a new appointment structure and telephone triage system:  with phone lines open from 08:10 hours in the morning from Monday to Thursday and from 08:30 hours on Fridays. 

OTHER INFORMATION

If you are over 40 years old and have not had a Blood Pressure check within the last 5 years, please book an appointment with our healthcare assistant. 

Minor Injury Units are based at Camborne/ Redruth Hospital.

Camborne/Redruth Community Hospital has a Minor injuries and Illness Service.  It is open from 8am to 10pm,  seven days a week, including bank holidays. You do not need to book an appointment  to use the the Minor Injuries and Illness Service and parking is free.

There are x-ray facilities available at Camborne/Redruth Hospital.  To access the x-ray service you will need to be referred by your doctor who will provide you with a signed x-ray appointment card and advise you to telephone the x-ray department to book an appointment for your x-ray.  Appointments can be booked between 9am to 8pm, Monday to Friday; and noon to 6pm Saturday, Sunday and bank holidays. 

The West Cornwall Urgent Care Centre based at West Cornwall Hospital in Penzance offers a Nurse Led Service  cover 24 hours a day, 7 days a week  and treats the following conditions:

1. Minor Burns, scalds and injuries.

2. Simple fractures (legs, arms, ankles and wrists). 3. Cuts which require stitching.

4. Chest and urinary infections.

5. Minor falls.

Call NHS 111 for non-emergency health advice (click 'Call 111' blue triangle at the bottom of the page) 

or in case of an emergency 999.

Thank you for your patience and understanding.

Out of Hours
Call 'NHS 111' on 111.

Appointments
The practice strives to meet the needs of all patients. All consultations are by appointment. We offer a mix of appointments, some bookable two weeks in advance, some available 48 hours and 24 hours in advance and we also have appointments available on the day.

We also offer an Improved Access Extended Hours Service especially for patients who are unable to attend during our normal surgery opening times.  Appointments with a Doctor, Health Care Assistant or Practice Nurse are available on Saturday mornings at Connor Downs by rota.  All Saturday appointments must be booked in advance by telephone or in person during our normal opening hours.

Home Visits
Where possible please try to come to the surgery. If you know you are going to need a visit please telephone in the morning. You will be asked to give a short explanation of the problem so that the doctor can be notified and decide how urgent your request is.

Latest News

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KLINIK ACCESS IS LIVE!

Klinik will allow patients of our practice to submit queries 24hours a day, such as:

Blood results, Referrals and requesting an appointment.

You won’t need a password, just an email address or a contact number!

Once you have submitted your enquiry; a member of the designated team will be in touch.

 

NEW Phone Opening Times

From Thursday 7th July 2020; Praze Surgery Phone Opening Times will be changed.

Klinik will allow patients of our practice to submit queries 24 hours a day, such as:

Blood results, Referrals and requesting an appointment

Click Here for: Phone Opening Times 

 

EMIS Health logo

Praze Surgery are migrating to a new Clinical System!

On 22 September 2020 Praze & Connor Downs Surgeries are undertaking IT systems uplift.

This is huge change for the practice and will involve some disruption to services in the weeks before and after the change.

Some systems will be temporarily turned off from Friday 11 September to Monday 21 September.

Full new patient registrations will be suspended until 22 September unless there is an urgent need.

Online access via ‘The Waiting Room’ is one of the services that will be removed and later replaced with a new equivalent service, all Waiting Room active users have been notified of the upcoming change & advised to use a secondary online prescription service (Praze Prescriptions)

We appreciate your patience and understanding during this uplift. The Teams are looking forward to a new system. Please respect our staff members learning new software.

On Behalf Of Partners & Staff Members of Praze Surgery

 

GP Training Practice 
We are a GP Training Practice.
Dr.Adam Ellery , Dr Joanne Ellery and Dr Spencer Quick will be training GP Registrars at Connor Downs Surgery.

Clinical Research Update 

PRINCIPLE STUDY.JPG

PRINCIPLE STUDY

COVID-19 is having a devastating effect on people's health, and society in the UK and internationally. So far, there are no specific treatments for COVID-19 that have been proven in rigorous clinical trials to be effective. Most cases are being managed in the community. It is essential that we urgently identify interventions that may favourably modify progression of the infection. An ideal intervention would be one that is safe, with few side-effects, helps prevent disease progression, and can be administered in the community using existing NHS processes.

Our surgery is taking part in a research study being conducted through Oxford University, looking at the different interventions bring used to combat COVID-19 in the community.  If you are over 50 and have developed a fever or new, continuous cough, and wish to discuss taking part, please call the surgery to speak to one of our doctors or our dedicated research team.

Further information can also be found by visiting

https://www.phctrials.ox.ac.uk/principle-trial


Coronavirus (COVID-19)

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands

IF YOU HAVE AN APPOITMENT PLEASE WEAR A MASK/FACE COVERING

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Check online at gov.uk and at nhs.uk for advice on  COVID-19 information before attending the practice.


NHS/GOVT. VULNERABLE PEOPLE LETTER

PLEASE BE ADVISED: IF YOU HAVE NOT RECEIVED A LETTER, YOU HAVE NOT YET BEEN IDENTIFIED AS 'VULNERABLE' HOWEVER THIS MAY CHANGE IN THE COMING WEEKS.

If you have a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), register and tell gov.uk whether or not you need support:

GOV.UK COVID-19 LETTER REQUEST

IF YOU HAVE COVID-19 SYMPTONS AND REQUIRE A SICK NOTE TO GIVE TO YOUR EMPLOYER,  YOU CAN FOLLOW THE LINK BELOW:

Get an isolation note

FOR MORE INFORMATION 


GOV.UK

click here for: latest information and advice

NHS

Click here for: NHS Coronavirus Overview


PRESCRIPTIONS INFORMATION:

Due to Covid-19 Outbreak; resulting in high influx Of Prescription Requests.

Please allow 5 working days for prescription to be processed.

Click here for furthermore information


RCHT CORONAVIRUS UPDATES


REFERRAL INFORMATION

Given the recent communications regarding the CCG’s decision to suspend routine referrals for 3 months, the RMS has been instructed to return any routine referrals received from today (25/03/20)

REFERRALS: FURTHERMORE INFORMATION

RCHT Changes to routine planned appointments and operations


March 2020 Friends and Family Results

"How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?"

 

 

Month

Total Count

Extremely Likely

Likely

Neither Likely nor Unlikely

Unlikely

Extremely Unlikely

Don't Know

Mar 2020 SMS

36

31

3

0

0

2

0

Mar 2020 Total

36

31

3

0

0

2

0

Health News from the BBC and the NHS

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