Noticeboard

Coronavirus COVID-19: In line with national guidance the surgery is no longer accepting requests for face-to-face consultation without a prior on the day telephone call with a clinician. Please phone to book a telephone call. 

TRIAL OF NEW APPOINTMENT & TELEPHONE TRIAGE SYSTEM

Dear patients, Please be advised we have started to trial a new appointment structure and telephone triage system:  with phone lines open from 08:10 hours in the morning from Monday to Thursday and from 08:30 hours on Fridays. 

OTHER INFORMATION

If you are over 40 years old and have not had a Blood Pressure check within the last 5 years, please book an appointment with our healthcare assistant. 

Minor Injury Units are based at Camborne/ Redruth Hospital.

Camborne/Redruth Community Hospital has a Minor injuries and Illness Service.  It is open from 8am to 10pm,  seven days a week, including bank holidays. You do not need to book an appointment  to use the the Minor Injuries and Illness Service and parking is free.

There are x-ray facilities available at Camborne/Redruth Hospital.  To access the x-ray service you will need to be referred by your doctor who will provide you with a signed x-ray appointment card and advise you to telephone the x-ray department to book an appointment for your x-ray.  Appointments can be booked between 9am to 8pm, Monday to Friday; and noon to 6pm Saturday, Sunday and bank holidays. 

The West Cornwall Urgent Care Centre based at West Cornwall Hospital in Penzance offers a Nurse Led Service  cover 24 hours a day, 7 days a week  and treats the following conditions:

1. Minor Burns, scalds and injuries.

2. Simple fractures (legs, arms, ankles and wrists). 3. Cuts which require stitching.

4. Chest and urinary infections.

5. Minor falls.

Call NHS 111 for non-emergency health advice (click 'Call 111' blue triangle at the bottom of the page) 

or in case of an emergency 999.

Thank you for your patience and understanding.

Out of Hours
Call 'NHS 111' on 111.

Appointments
The practice strives to meet the needs of all patients. All consultations are by appointment. We offer a mix of appointments, some bookable two weeks in advance, some available 48 hours and 24 hours in advance and we also have appointments available on the day.

We also offer an Improved Access Extended Hours Service especially for patients who are unable to attend during our normal surgery opening times.  Appointments with a Doctor, Health Care Assistant or Practice Nurse are available on Saturday mornings at Connor Downs by rota.  All Saturday appointments must be booked in advance by telephone or in person during our normal opening hours.

Home Visits
Where possible please try to come to the surgery. If you know you are going to need a visit please telephone in the morning. You will be asked to give a short explanation of the problem so that the doctor can be notified and decide how urgent your request is.

Privacy Notice

Praze Surgery holds personal information about patients in the form of their medical records, both on computer and some hard copies.  This is to help our team to look after patients' health needs and it may also be used to protect the health of the public and help manage the NHS as a whole.  Information may be used for clinical audit to monitor the quality of the service the practice provides.  Information used for statistical purposes will be held so that individual patients cannot be identified.

We are committed to protecting patient privacy and every member of staff who works for an NHS organisation has a legal obligation to keep the information we hold about patients confidential.  We will not disclose your information to any third party, without your permission, unless there are exceptional circumstances i.e. in a life or death situation or where the law requires information to be passed on.  We may also have to share your information with our partner organisations e.g. District Nurses or Social Services, this is subject to strict agreements on how it will be used.

Our full Privacy Notice is available here Fair Processing & Privacy Notice

Praze Surgery is registered with the Information Commissioners Office (ICO)

Should you have any concerns about how your information is managed at the practice, please contact the Practice Manager.  If you are still unhappy following a review by the data controller, you can then complain to the Information Commissioners Officer (ICO) via their website www.ico.gov.uk

 
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