Welcome to Praze Surgery
Praze Surgery aims to provide all of our patients with a professional, friendly and appropriate healthcare service of the highest standard. We aim to treat ill health accurately, effectively and in a caring and responsive manner. We promote healthy living by providing dietary and lifestyle advice, as well as providing continuing care for chronic diseases
"The surgery is welcoming and friendly , the access is easy for patients that use walking aids and staff are lovely"
"The nurse I saw was very efficient as well as kind and caring"
"Friendly professional service pleasant staff could not be more helpful from reception to nurse"
PLEASE CONTINUE TO WEAR A FACE COVERING AND SOCIAL DISTANCE IN THE SURGERIES
With recent covid restriction announcements in mind, both our Praze and Connor Downs branches will be continuing to adhere to the same infection control and social distancing measures.
These measures have kept both our patients and staff safe over the last 16 months.
We do however remain open for business as usual, our phones are open although often extremely busy, access to Klinik is available through our website and our GPs, Nurses and Healthcare have face to face clinics across both sites 5 days a week.
We kindly ask that you continue to wear a mask when attending the surgery for the protection of yourself and those around you.
All our heath services are busy right now, especially our ambulance service and the emergency department team at Truro hospital.
You can play your part in supporting us to care for people with serious and life-threatening illnesses.
Did you know you know you can get help and advice by calling 111 or go online at 111.nhs.uk? You may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home.
Only dial 999 for an ambulance in a genuine, life-threatening emergency, for example:
Chest pain / breathing difficulties / heart attack
Severe allergic reactions
Severe burns or scalds
Serious head injuries
Major trauma such as a road traffic accident or a fall from height
If you have called for an ambulance, please do not ring again asking for a time of arrival. Only call again if:
The patient’s condition worsens
You no longer need our help
The call handlers must prioritise speaking to the most seriously injured and unwell patients.
If you don’t think it’s a serious or life-threatening emergency:
Call your own GP. Even if you are in Cornwall on holiday, you could get a phone or video consultation with your doctor at home.
Go online at 111.nhs.uk or call 111 to get expert advice and be signposted to where you can get the best and nearest care for your needs.
Ask a pharmacist for advice – they’re experts in treating minor health issues like colds, urinary infections, stomach upsets, aches and pains.
There will be essential groundworks happening at our Connor Downs branch over the next few weeks.
We will be making some changes to our clinics to keep disruption to a minimum and will be monitoring the situation daily.
To help ensure your appointment runs as smoothly as possible could we ask that patients allow an extra few minutes for parking.
Our doors will remain open as usual for nurse/healthcare appointments and prescription collection.
However for patients attending our acute clinics with the clinicians please follow the guidance and wait at the front door until collected.
We apologise for any inconvenience caused during this time.
Over the last 12 months, we have been trialling 24/7 access to the surgery via Klinik, unlike similar eConsult systems Klinik is able to triage requests into non urgent, urgent and emergencies using the information gathered from the various options.
On a usual working day urgent cases are flagged to the duty doctors and prioritised accordingly.
Klinik submissions over the weekend are not actioned until working hours resume on Monday morning, this weekend we had 14 urgent cases and 3 emergencies submitted to Klinik
which is a concern to us and therefore to safeguard our patients and ensure urgent and emergencies cases are dealt with as soon as possible.
Klinik will be disabled between:
18.30 on Friday until 18.30 on Sunday
Any medical issues during this time should be directed to 111 or 999 for assessment.
COVID-19 VACCINATION STATUS
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel.
A full course is currently two doses of the Moderna, AstraZeneca and Pfizer vaccine, or one dose of the Janssen single-dose vaccine. Vaccine status will be available through the NHS COVID Pass service from:
- the NHS Appwhich you can download from app stores
- the NHS website
- 119 - by requesting a paper letter
You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.
If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose (or one dose of the Janssen single-dose vaccine) more than 5 working days ago. It may take up to 7 working days for the letter to arrive.
This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless
When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website.
Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.
PLEASE NOTE: YOU WILL NEED TO ATTEND THE SAME SITE FOR YOUR 2ND COVID VACCINATION
We would like to thank all our patients for their ongoing support and patience.
Praze surgery is actively taking part in many clinical research studies to be able to offer additional care & treatment options for our patients. We have recently been selected to take part in various Urgent Public Health studies in the fight against Covid-19. To find out how you can get involved, contact our research department on
firstname.lastname@example.org or call on 01736 752424
Klinik will allow patients of our practice to submit queries 24hours a day, such as:
Blood results, Referrals and requesting an appointment.
You won’t need a password, just an email address or a contact number!
Once you have submitted your enquiry; a member of the designated team will be in touch.
If you do not have online access our telephone lines are open 09:30 - 12:30, 14:30 - 17:00 Monday to Friday.
Klinik will be disabled between: 18.30 on Friday until 18.30 on Sunday
TELEPHONE ACCESS 08:00-18:30PM
SURGERY WALK IN ACCESS:
MONDAY TO FRIDAY:
CONNOR DOWNS 09:00PM-12:00PM_14:00-17:00PM
PRAZE SURGERY 14:00PM-18:00PM
In line with national guidance the surgery is no longer accepting requests for face-to-face consultations without a prior on the day telephone call with a clinician.
Please use our online System: Klinik to book an appointment
IF YOU HAVE AN APPOINTMENT PLEASE WEAR A MASK/FACE COVERING
(Site updated 09/09/2021)